Terms & Conditions


This online registration site is owned and managed by Unicard Ltd (UK registered company. No. 4817824) on behalf of Local Authorities in England subscribing to the service. Please direct all queries to your Local Authority who will refer to Unicard for assistance.

Concessionary Fare Pass/ Freedom Pass

For conditions of use specifically related to this pass please refer directly to the Council web site.
Please note that your entitlement to this pass may be reviewed before the expiry date on the pass.

Online Registration Website

Privacy and Data Protection Notices

These are covered by the Privacy Policy that clearly outlines what personal or sensitive data we will process and the reasons why it is required.

Further to the Privacy Statement, any information held by the Council or its commercial partners will be processed in compliance with the principles set out in the GDPR. The Council or its commercial partners shall not at any time, sell, deal, sub-license, distribute, commercially exploit the whole or any part of the data received through using the online application site. The Council may, however, share information with other organisations (for example, government departments and law enforcement agencies) where it is legal to do so (for example, to detect and prevent crime and protect public funds).

Policy amendments

We may update the Privacy Statement from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third Party Access

For the purpose of processing your application, the website makes a request to Experian's 'Authenticate for Public Sector' software. The record of this request is known as a 'light footprint', which indicates that an identity check has been carried out. It states the date it occurred and the organisation that made the check. The footprint will not be seen by lenders, or be used for credit assessments. However, it will be seen by the person whose identity is being checked, should they request a copy of their credit report from Experian. The footprint for this application will be shown as: "ERS-Unicard-Concession-Bus-Pass"

Unicard Ltd and Experian QAS Plc are fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and, exclusively for processing personal data in the performance of its legitimate business, will treat all personal data in strict accordance with these guidelines. Please read the Terms and Conditions displayed throughout the application process and the Privacy Statement, should you be unsure, please contact dpo@unicard-uk.com for further information.

Experian Plc will need to undertake a search on behalf of the Council for the purposes of verifying your identity. To do so Experian may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes only. A record of the search will be retained exclusively for operational audit trail purposes.


Our site and material relating to government information, products and services (or to third party information, products and services), is provided as is without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or about the use of our site or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to external websites

We are not responsible for the content of any linked site. Links on our web site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee these links will work all the time and have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. You must take your own precautions to ensure that the process which you employ for accessing our site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from our site.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion this does not means that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason the remaining terms and conditions shall nevertheless continue in full force.